RETURN AND CANCELLATION POLICY focuses on providing our customers with the best possible printing experience and products. If there is any issue with your order, you must report the problem within five (5) business days. You can submit your claim by calling our Customer Service Dept at 951.506.6633 or via email at
Our Customer Service Representative will document your complaint and create a claim for you to reference as we investigate how to best resolve the issue. All defects and/or order issues must be reported to, Inc. within 5 business days of receiving your order. Customer will be requested to submit digital photos to document the product’s defects. In some cases, customer will be required to ship defective product(s) back to at their own expense and in an agreed upon reasonable time frame. In cases where the order is required to be shipped back to at the customer’s expense, may reimburse the customer for shipping if a defect is determined to exist. Any charges related to expedited orders, such as rush printing or shipping, are non-refundable for defective products unless FedEx delivers a defective product or fails to deliver an order. Turnaround time and shipping options for reprinted orders varies due to available production capacity and are at discretion. Turnaround time begins after receipt of final proof approval. Final approval will only be accepted in written format. No verbal approvals will be accepted.

Customer Supplied Proofs
We are not responsible for any and all errors in the customer’s printing job if customer provides ready print artwork.

Color Proof Accuracy
Please note color proofs cannot match the final product 100% due to the fact that proofs are created in a different way than the printed piece and the customer supplied proofs are not calibrated to our presses.

We ask for your understanding that certain circumstances are beyond our control and we are unable to warranty them. This includes the following:

  • Shipping delays due to terms defined by the courier, including weather, mechanical failure, etc.

  • Spelling, punctuation, or grammatical errors made by customers when entering text or order information.

  • Low resolution images uploaded or provided by the customer.

  • Design errors introduced by the customer in the document creation process.

  • Color variances due to the gang-running process.

  • Errors in customer-selected otions, such as paper, color, size, and quantity.

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